The vast majority of air cargo users claim that the air cargo services do not meet the requirements and expectations of their customers. According to the European Shippers’ Council (ESC), companies feel they are not being heard by the air freight industry.
In order to close the gap between shippers and the air cargo industry the ESC, representing the freight transport interests (by all modes of transport) of business in Europe, created the whitepaper ‘Airfreight 2020 and beyond’. The whitepaper informs the air cargo industry on the wishes of the cargo owners by beginning a dialogue on how to improve this transport mode.
Read the full article here
source : http://www.europeanshippers.eu/news/air-cargo-services-meet-expectations-customers/