Shippers regard poor customer service as the biggest failing of ocean carriers, closely followed by cargo rollovers and a lack of schedule integrity.
According to the second annual container transport satisfaction survey, by Drewry and the European Shippers’ Council (ESC), customers are increasingly dissatisfied with the level of service they receive from carriers.
“The service provided by container shipping lines has deteriorated since 2016 and is now seen by exporters, importers and …

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Source: The Loadstar