AMSTERDAM, October 28, 2018 – As per the first of October, the IATA cargo innovation awarded CargoClaims platform has welcomed Amerijet as a new member. CargoClaims provides a standardized and optimized claim handling process which helps forwarders and direct shippers to quickly resolve claims in a consistent way across multiple carriers. In its ongoing mission to deliver the best customer service, Amerijet has now joined the platform to offer their customers the best experience when dealing with cargo claims.
The ceremonial signing took place at the Centara World Convention Center during the IATA Cargo Claims Loss Prevention Conference in Bangkok by Mr. Vic Karjian, CEO Amerijet International and Mr. Raoul Paul, CEO of CargoHub BV.
“This new and exciting change will allow our customers to have transparency and standardization into our cargo claims process,” said Jeannine Nelson, Senior Claims and Loss Prevention Ad-ministrator at Amerijet. “The claims platform makes the process efficient and as simple as possible. The web-based platform may be accessed at https://claims.amerijet.com.”
Raoul Paul; “I am extremely happy to welcome Amerijet as our second U.S. based airline after a long evaluation period. Our relationship with Amerijet goes back a few years, and during our pre-boarding discussions, we received a lot of professional feedback to improve the system and to meet Amerijet’s require-ments. It is our mission to deliver the ultimate experience in claims handling within the air cargo industry, and for this reason, we need customers to keep pushing our boundaries. We look forward to working with the professional claims handling team at Amerijet and I personally would like to thank Jeannine Nelson and Joan Canny for their trust to allow us to support Amerijet’s business process.”
With more than 40 years of experience in the cargo industry, Amerijet operates its own dedicated freighter fleet of B767-300/200 aircraft from its primary hub at the Miami International Airport to 38 destinations throughout the Caribbean, Mexico, Central, and South America. The company provides more main deck capacity to more destinations with more frequency than any other all-cargo operator in its service region. Amerijet’s global network reaches 476 destinations in Europe, Asia, Pacific, South Africa, and the Middle East with seamless and transparent transportation solutions for customers shipping time-sensitive, valuable, hazmat, temperature controlled and other commodity types.
Within the United States and Canada Amerijet can provide full truckload, less-than-truckload, and expedited trucking services. Throughout the company’s international service region in the Caribbean, Central and South America, Amerijet offers clearance and last mile delivery for commercial customers across many industries.
The company’s new Miami facility has over 360,000 square-foot (33,500sq. meter) import/export facility and 40,000 square-foot (3,700sq. meter) perishable handling center providing refrigerated, frozen and chilled storage to maintain the cold chain integrity of pharmaceuticals and perishables during the transportation process. Advanced monitoring procedures, real-time shipment alerts, and cargo tracking provide end-to-end visibility of every shipment.
For more information about the CargoClaims platform click here