Swissport’s self service kiosk: An Update

About a year ago Cargo Magazine spoke with Jeroen Gilling, Director Cargo, Swissport, about the introduction of an innovative concept in cargo handling, the self service kiosk. A lot has happened at Swissport in the last few months. Time for an update.

The kiosk is fully operational in T9 and T11. The percentage of forwarders using the kiosk for import shipments with final destination Schiphol is high, no less than 95%. The other 5% still report to the head Cargo Office. The Cargo Office can also be contacted in the event of unforeseen calamities. There are no longer office personnel for imports and there has been a small infrastructural change: the two import kiosks in T11 have been separated from the export kiosks.

Kiosk use for export is on the rise: 65% now being processed via the kiosk. Regardless of all the ‘e-’ developments, some consignments are still accompanied by physical documents and in these cases a ‘human hand’ is required.

Read the full article in Cargo Magazine on page 13

Nederlandse uitgave [ hier]   |  English edition [ here]

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