Customer conference focusses on dialogue with over 100 industry experts
” We want to grow and indeed, profitably”, highlighted Dr. Alexis von Hoensbroech, Board Member Products & Sales at Europe’s leading cargo airline, on Wednesday at the “Lufthansa Cargo in Dialogue” event. More than 100 logistics industry representatives accepted Lufthansa Cargo’s invitation to mutually exchange experiences in Frankfurt at the two-day conference. Peter Gerber, Chairman of the Executive Board and CEO of Lufthansa Cargo, also was full of expectation and expressed his positive outlook on the new year and the sector: “We are on the right track for the future. Lufthansa Cargo is one of the most important players in the air cargo industry and will remain so.” To reach this goal the freighter network will continue to develop, investment will be made in the Frankfurt hub and the other pillars of “Lufthansa Cargo 2020”, such as digitisation, a modern logistics infrastructure and cooperations with other airlines, will be driven forward.
Quality and digitisation are the topics right at the top of the agenda – these are demands placed on Lufthansa Cargo itself, but also on the customer. “In our collaborations, we always review these two parameters; that forms part of a systematic dialogue between customers and the carrier”, explains J. Florian Pfaff, Vice President Area Management Germany. Traditionally, as part of the event, a number of Lufthansa Cargo customers were honoured with an award for being pioneers in these two categories. “The presentation of the awards is meant to represent both the high esteem that we hold them in as well as act as an incentive for further improvements.”
This year, the “Lufthansa Cargo Quality Award for the German Market” was awarded by Lufthansa Cargo for the fifth time. First place in this category was taken by ITG as forwarder for providing the best delivery quality among the Top 40 customers. SDV Geis was best-placed and received the award amongst the forwarders that tackle more than 10,000 air waybills per year. Different quality parameters were assessed relating to compliance with scope of service and de-livery punctuality.
The “eCargo Award”, launched last year, which aims to support the rapid expansion of digital processes between forwarders and airline was also awarded to SDV Geis (forwarder with more than 10,000 air waybills per year). Quick Cargo Service was established as the overall winner. Both forwarders achieved first place in their respective categories for the combined evaluation of quality and eCargo. A number of factors are taken into account for the “eAward”, including the percentage of electronic bookings and the use of eFreight.
“Having been awarded this prize by Lufthansa Cargo, as the national carrier, shows that we are on the right path”, rejoiced Stephan Haltmayer, Managing Director Quick Cargo Service, when asked about the award and its relevance. “For German SMEs, quality is right at the forefront of things and digitisation is the most important topic in the sector.”