Forwarders can help retailers keep customers and improve loyalty by offering new channels of communication and subscription delivery models.
Repeat customers make a 23% contribution to overheads, while new customers account for just 3.5%, Andrew Curran, CEO of customer loyalty specialist Retain.me, told The Delivery Conference last week.
“You need to get more value from customers. You may get happy customers – but that is not loyalty. You must deliver the minimum expectation – …

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Source: The Loadstar