More airlines should look to penalise customers that don’t use electronic air waybills (AWBs), delegates heard yesterday at Air Cargo Americas in Miami.
One year ago, Lufthansa Cargo introduced a €12 fee for using paper AWBs, a process it said has ‘gone very well’, changing customer behaviour.
American Airlines Cargo followed suit and now has 75% e-AWBs on compliant tradelanes.
But not enough is being done, and eAWBs still have only 66% penetration on feasible …

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Source: The Loadstar