Maersk’s venture capital arm, Maersk Growth, has invested an undisclosed sum in ZigZag, a UK start-up specialising in managing the returns of retail e-commerce goods.
Customer returns, and the reverse logistics that support them, remains one of the largest costs for e-commerce retailers, as consumers have become accustomed to free returns policies.
In some sectors, half the goods ordered are returned by consumers, and the software as a service (SaaS) platform developed …

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Source: The Loadstar