The spread of Covid-19 has changed the handover of online purchases to consumers.
With serious concerns about possible infection, contactless delivery, with no signature for goods received, has become the norm. FedEx and UPS stopped signature requirements for deliveries in March, without any reported backlash.
While this probably avoided infections, it raised another problem for merchants: chargebacks have increased rapidly.
According to Nuggets, a payment and ID platform provider, they have increased 60%-80%, …

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Source: The Loadstar