DHL Global Forwarding has defended its “late” launch of an online quote and booking system for air freight.
The forwarder argues that its system, launched last week, goes beyond those of some competitors, is open to non-customers and its functionality took time to develop.
“Several competitors have only put enquiry forms online and do not enable real-time quotation and booking,” Tobias Meyer, chief operating officer of DHL Global Forwarding (DHL GF) told …
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Source: The Loadstar