JOC‘s Eric Johnson writes:
The value of technology in any circumstance generally needs to be defined by a metric or set of metrics. Sometimes, those metrics can be intangible and hard to actually measure: likeability, aesthetics, positive feelings engendered. But most of the time (and almost universally in logistics), a metric related to technology has to be numerically measurable.
So then, the question becomes, which measurable metric to use. Cost savings or …
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