Forwarders are still reluctant to fully embrace the digital revolution, with some 25% failing to provide adequate online contact and sales forms.
A survey of the world’s 20 largest forwarders, conducted by booking platform Freightos, also found that Kuehne + Nagel was the only one to prominently display a quote request form.
Principal analyst Nigel Fenwick from Forrester Research, which worked with Freightos on the report, warned forwarders against failing to digitalise.
“Your company …
The post Forwarders face extinction in 10 years if they don’t ‘go digital’, says report appeared first on The Loadstar.
Source: The Loadstar
Be the first to comment on "Forwarders face extinction in 10 years if they don’t ‘go digital’, says report"