Shippers don’t see a single area of business where pure technology would be a preferable solution to the human touch.
In a survey carried out by Coyote Logistics, shippers said they would prefer even data-based tasks, like managing inventory, load scheduling and monitoring shipments, to be dealt with by a mix of humans and technology.
And there are some areas where shippers don’t see humans as replaceable.
Some 55% of respondents said communicating …

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Source: The Loadstar