What began as a pilot project has grown into a new concept in cargo handling developed by Swissport Cargo. Cargo Magazine has been given some background on this cutting edge development by Jeroen Giling, Director Cargo and Thierry Huizing, Project Manager of Swissport Netherlands.

“The concept of the self service kiosk is managed from our head office” Jeroen begins. “The idea behind it is to have cargo processes operating more efficiently by using automation and also to gain a better insight into the processes.”

Thierry explains: “We have introduced for cargo what has been common practice for passengers for years. There are kiosks in the departure hall at Schiphol where passengers go through the check-in process. This is well known by everyone. Why shouldn’t a similar scheme work for cargo?”

With this thought in mind, a Swissport team set about comparing the flight check-in process with the cargo handling process and this has resulted in the cargo kiosk.

Opportunities
“We are convinced that our concept of a self service kiosk offers opportunities. By having drivers register via a kiosk, the expectation is that waiting times at the Cargo Office will decrease. Indeed, if all the scanned details and shipment documents agree, the visit to the Cargo Office will no longer be necessary”, Jeroen says. “There is a 100% check with the EU database for every export  shipment. If, at the conclusion of the check-in process, there is something that does not tally the driver is directed to the Cargo Office for further processing. There are no grey areas any more: documents are in order or they are not. Another benefit is the link with the Customs and Cargonaut systems. All shipments are checked remotely, giving our employees the advantage of quickly and easily gaining an insight into the status of a shipment.”

Read the full article on page 46 in Cargo Magazine click here

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