Not everything is in lock-down over in Germany this month: Over in Frankfurt/Main Airport, at Building FRA544, the new Swissport Cargo Services Deutschland GmbH cargo sustainable
warehouse threw its doors open on 02NOV20, promising not only state-of-the-art equipment, but also highly efficient, modern customer services. A welcome, positive step in an otherwise unstable
industry environment.

Completing a project during a year marked by uncertainty and additional hurdles given the pandemic chaos, is not easy. Henning Dieter, CEO of Swissport Cargo Services Deutschland GmbH, attributed
its success to a number of factors: “What was important, was the smooth collaboration and coordination of all departments and project partners […]. Given the corona restrictions, this was
particularly challenging. A further focus was on internal and external communication: customers needed to be informed in a targeted manner, and employee acceptance and support were
essential.”
A change-process was established using an internal website to keep staff updated on the design of the new processes and procedures. “The effort was worthwhile. Our employees are highly
motivated, and we have a very modern infrastructure, innovative technology, digitalized processes for traffic control and see ourselves optimally positioned for the future,” the manager
stated.

“FAIR-play” thanks to Dakosy’s FAIR@Link system
One of the innovative technologies, is Dakosy’s FAIRLink slot-booking system, which enables efficient and automated steering of traffic to the warehouse: something that was vital for Swissport,
given that access to the warehouse is via a single, central entrance area. FAIR@Link uses data on planned deliveries and collections to establish the best use of resources and to avoid peak
situations or bottlenecks at check-in counters and on ramps. Drivers can book slots, must arrive within 15 minutes either side of that slot, and are then handled without having to wait.
“The efforts of the last few months have paid off,” project manager Mirjam Sladkowski emphasized. “It was a challenge; not just the construction work, but also to establish the new
processes in time. The start was successful. We were able to go into operation as planned on the morning of 02NOV20. At precisely 06:30, the first truck, pre-registered via FAIR@Link, drove in
via our entrance barrier. As expected, during the course of the day, vehicles also arrived without slot bookings. However, those drivers were able to book the slots at our Freight Acceptance
office, so that they could be dealt with according to their subsequently allocated time slot.”
The system will greatly improve handling processes and enable a smoother supply chain.

Air France KLM Martinair Cargo delighted with “state-of-the-art”
Air France KLM Martinair Cargo, which is handled by Swissport at Frankfurt Airport, welcomes the new, state-of-the-art warehouse, since it will not only help enhance existing services, it will
also place AFKLMP in an excellent position to deal with the upcoming COVID-19 vaccines transports. GertJan Roelands, SVP of Sales & Distribution at AFKLMP Cargo stated “Germany is a
strategic market for Air France KLM Martinair Cargo. We are continually striving to enhance our product proposition to assure our customers of the best possible service. Together with Swissport,
we will be taking the next step in achieving this ambition,” and announced that AFKLMP “is preparing itself, together with other directly involved partners, for the future transport of
Covid-19 vaccines. This includes expansion of handling facilities, improved monitoring and intervention management, strategic partnerships with pharmaceutical container suppliers and many more
activities. We have created a Covid-19 Task Force to ensure that we can successfully execute this logistics challenge from an airfreight perspective.”